We have really been through changes in this agency this last couple of years and we just love where we are today it is a dream I never saw coming as a small business owner. With the onlslot of app services from our national carriers moving at the speed of light on integrating better services for the future for our clients has for sure been our focus and now we are reaping the rewards and feel so much safer in this newer insurance environment, than we saw it coming our way. With the security focused app services to round out service needs when our agency is naturally closed on nights and weekends with licensed support services via phone and easy app access to policy documents, billing, and some changes for our clients has changed the way we do business. It has given us back time that we hopped right on for our new virtual appointment options, texting the office directly on our main phone line. That way when we are at our desks you can reach us via phone, text, email, and live video chats to talk live about your insurance needs. It opened up a new world to us and made shopping around for our clients easier. In fact, the client impact has been just that easier because the carriers fully recognized the time restraints and lifestyles our clients have and rose to meet those needs right along with us. Now we have a communication fit for every client. You still want me to be the one taking your payment via phone, we are good with that. Want to video chat about that change on your home value and the renovations you've made great, texting us on the run, no problem. It's a user friendly, happy time at Brookson Insurance so find your favorite way and roll with it.
Heather Harris
I’m Heather Gibson Harris, owner of Brookson Insurance, which I started in 2009 after a career as a claims adjuster for personal home and commercial insureds. My career has been my passion for many years, especially my time in catastrophe claim work.